Benefits Specialist

Under general supervision, the Benefits Specialist assists with benefit plan invoice processing, reconciliations and payments; ensures compliance with benefits regulations, and resolves employee benefit inquiries and claims resolution issues. The role is responsible for supporting the benefit enrollment experience and communications and supports Troon’s well-being initiatives.

Responsibilities:

• Understands the flow of employee benefit data to ensure accurate processing and reporting.
• Assist with day-to-day benefits administration tasks and address employee benefit inquiries.
• Supports Life Events and the benefits enrollment process within the HRIS system.
• Collaborates with team members and vendors to resolve customer service issues and determine appropriate actions.
• Assists with reviewing and resolving issues in the enrollment system, Open Enrollment process, and the benefits Self-Service platform.
• Reconciles and approves payments for benefit billing invoices, working closely with the Benefits, Accounting, and Payroll departments to address discrepancies between enrollment and deductions, ensuring on-time payments.
• Reviews, researches, and resolves error reports generated by benefit vendors to ensure accuracy.
• Runs the monthly and annual ACA Initial Measurement process and distribute the results, updating the ACA benefits guide monthly.
• Processes benefit self-pay premium payments, clears deduction arrears, and provides deposit allocations to Accounting.
• Supports well-being initiatives including organization of events, communications and engagement.
• Provides support and participates in project teams for other HR and benefits-related duties and projects as needed.

Qualifications:

• Associate Degree or equivalent combination of education and work experience.
• Minimum of 2 years of experience in benefits administration or similar experience (i.e. Accounting, Financial, general HR)
• Strong attention to detail demonstrated through previous work experience.
• Knowledge of benefits laws and regulations, including the Affordable Care Act (ACA), ERISA, and recordkeeping provisions beneficial.
• Ability to manage multiple tasks and assignments concurrently with efficiency.
• Strong commitment to teamwork and collaboration across departments.
• General understanding of accounting principles related to benefits administration.
• Familiarity with insurance billing reconciliations and benefits management systems.
• Experience working in a multi-state and multi-site environment.
• Proficiency in HRIS applications and Microsoft Excel (VLOOKUP, pivot tables), Word, Outlook, and OneNote.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage

• Retirement Benefits – 401(k) with employer match (19 years of age and older)

• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.