Mill Claims Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Mill Claims Coordinator Active Full Time Regular Clerical Baltimore, Glen Burnie, MD, US 7 days ago Requisition ID: 1254 Salary Range: $19.00 To $20.00 Hourly Duties & Responsibilities: Review and revise, as needed, all reported mill claims that fall under manufacturer’s warranties. Process mill defect claims by submitting a complete claim form, samples, photos, and other pertinent documents to the manufacturer, utilizing a standardized mill claim form and procedures. Consistently follow up with vendors on claim status to ensure a 30-day resolution time frame. Develop a strong working relationship with vendor contact and/or vendor sales representative. Maintain an internal portal to track and document all submitted claims. Utilize external resources such as independent inspectors to aid in the claim resolution process. Process all received manufacturer credits to be applied to customer’s account. Utilize authorized credit approval level to drive the resolution of a claim as a policy adjustment and/or to meet service time frame. Using basic accounting principals, ensure that all credits are coded accurately and issued correctly. Support the Sales team and work directly with customers in the Mill Claims process. Determine a manufacturer’s warranty issue versus an installation or environment issue. Document all processes and practices regarding mill claims and offer suggestions as needed Requirements: Exhibit a "customer first" attitude Ability to multitask and demonstrate strong written and oral communication skills. Must be detailed and action oriented and possess strong problem solving & analytical skills Proven accuracy in data entry and verification process Strong computer skills a must including MS Word and Excel. Experience with Dancik preferred Basic math and accounting skills Associate’s degree in a Business Related Field or minimum of 2 years of work experience in a similar field. #J-18808-Ljbffr UCX LLC