Service Manager

Job Description

Job Description

Job Description: The client has been the industry leader in providing energy solutions since 1935. they are here to provide the best energy solutions to the customers. They are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Their service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state. They are unique in what they provide everything a customer may need for their fueling & charging needs. In addition to construction and service, they also provide the customers with equipment, parts and expertise and the support to find the right solution to meet their needs. They are able to achieve the success due to their in-house, on the job training programs.

Essential Functions:

• Manages the branch location as an income center to achieve income and expense targets.

• Hiring the necessary personnel and perform formal review and evaluations.

• Ensure that employees follow safety policies and procedures, and that necessary safety equipment is available.

• Participates in the development of branch and employee goals.

• Overview the delivery of quality customer service at the branch through personal contact with customers and prospects.

• Participates in the development of branch performance and compliance with corporation policies and procedures.

• Oversee the direction of the branch staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified interested candidates.

• Monitors the knowledge and skill levels of branch personnel to identify development and training needs. Participates with corporate training personnel in the development of training programs as needed.

• Meets regularly with staff to communicate objectives and goals, branch operating status and employee input to improve branch performance so that high quality information flows in both directions.

• This position is very administrative with little to no time in the field. You will work in various computer systems, such as our ERP, Field Service Management System, GPS.

Experience, Competencies and Education:

• Able to work a flexible schedule including weekends and evenings to accommodate training, monitoring and supervisor coverage as needed.

• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint).

• Four-year college degree or equivalent industry experience.

• Branch management experience, not required but a plus.

• Strong leadership skills to direct staff of up to 25 persons.

• Well-developed planning skills.

• Ability to listen and communicate well with employees and customers.