E-commerce Operations Specialist

Role Description

We are seeking an E-commerce Operations Specialist for our client — a fast-growing e-commerce brand with multi-million revenue, operating across Amazon, Walmart, Shopify, and TikTok Shop. This role is critical to ensuring operational stability and removing day-to-day execution from senior leadership.

Key Responsibilities

• Amazon Account Health & Operations
  • Daily monitoring of account health and ASINs, proactively resolving issues before escalation.
  • Case management: open, track, escalate, and close cases with Seller Support.
  • Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours.
  • Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback.
• Listing Optimization & Content
  • Create and maintain SEO-optimized product listings (titles, bullets, descriptions).
  • Coordinate with creative teams, ensuring all assets meet Amazon requirements.
  • Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.
  • Maintain Amazon Brand Store and ensure content consistency across platforms.
• Inventory & FBA Operations
  • Create and manage inbound FBA shipments across US, CA, and UK.
  • Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly.
  • Monitor inventory levels daily, flagging risks before stockouts occur.
  • Maintain weekly Inventory & Shipping Tracker with accurate updates.
• Multi-Channel Platform Management
  • Oversee Amazon CA/UK, Walmart, TikTok Shop, and Shopify operations.
  • Synchronize listings, monitor account health, and ensure compliance.
  • Deliver weekly cross-channel status updates to leadership.
• Customer Experience
  • Respond to customer inquiries within 24 hours across all platforms.
  • Address negative reviews within 48 hours, surfacing recurring issues.
  • Manage returns, refunds, and automation sequences (e.g., ManyChat).
• Weekly Operations Report
  • Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.

Qualifications

• Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution).
• Strong problem-solving skills and ability to manage operational crises.
• Excellent written English for reports, case notes, and customer communication.
• High attention to detail, proactive mindset, and accountability.
• Ability to work with overlap until 12:00 EST, Monday–Friday.

Requirements

• Experience with Shopify (themes, apps, storefront updates) is a plus.
• Familiarity with Klaviyo, Meta Ads, or AI content creation tools is advantageous but not core to the role.

Benefits

• 2-week paid trial period.
• Performance bonus opportunities tied to successful product launches.
• Long-term role — building a 10-year company, not a short-term project.
• Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule).
• Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities.