E-Commerce Operations Analyst

Role Description

The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects and Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.

• AI fluency: You’re using AI tooling for work or personal use—or you are willing to dive in and learn fast.
• You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Key Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer-reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
• Contribute to knowledge base articles and internal process documentation.

Qualifications

• Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided).
• Familiarity with Excel/Google Sheets for data analysis.
• Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory.
• Strong communication (verbal and written).
• Detail-oriented with good organizational skills.
• Comfortable working in a fast-paced, collaborative environment.
• Eagerness to learn technical concepts and apply them.
• Proactive and resourceful. Willing to research and try solutions.
• Growth mindset. Open to feedback, coaching, and continuous improvement.
• Team player who enjoys problem-solving with others.
• High accountability. Takes ownership of tasks and follows through.

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year.