Director II, Claims Process

Director II, Claims Process Job Locations: US-Remote | US-MA-Boston | US-NH-Portsmouth | US-WA-Seattle | US-TX-Plano | US-OH-Columbus Compensation: Minimum salary USD $137,000/year, Maximum salary USD $257,000/year, Typical starting salary $163,500 - $229,500. Travel: 10%. As a Director II, Claims Process, you will be leading governance and investment prioritization for Claims and Service, shaping which initiatives get resourced and why. This role may have in-office requirements depending on candidate location. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote. Key Responsibilities Lead PMO vision, strategy, and execution for the Claims & Service organization, ensuring project delivery, coordination, and operational excellence across the team’s portfolio. Own Governance and drive execution discipline across initiatives, including prioritization, initiative monitoring, escalation management, and leadership reporting. Partner with business and technical leaders to align priorities and remove barriers to success. Oversee C&S investment prioritization and help shape decision‑making across competing business demands, balancing value, feasibility, timing, and resource constraints. Serve as process owner and leadership lead for Business Continuity Planning, including activation readiness, process coordination, and communication with senior leadership during disruptions. Lead and support the RAIC intake process, working closely with C&S Insights & Solutions leadership and other stakeholders to clarify expectations, improve alignment, and ensure effective workflow management. Provide visibility and decision support through reporting and dashboards, including portfolio monitoring, intake reporting, annual planning, and leadership‑ready status updates. Drive change management and stakeholder communication for strategic initiatives, ensuring clear messaging, timely updates, and strong adoption across impacted teams. Support annual planning, including coordination of input gathering, monitoring, analytics partnership, and submission readiness. Build strong partnerships across Claims, Service, Finance, Analytics, Actuarial, Technology, and leadership teams to support execution of enterprise and department priorities. Coach and develop PMO team members by setting direction, aligning ownership, and helping the team execute against a broad portfolio of work. Qualifications Demonstrate superior claims/process knowledge/experience. Superior business operations knowledge, including understanding the function's value chain and market conditions; advanced understanding of function strategy. Advanced ability to design a strategic roadmap in full alignment with the LOB's vision and functional strategy. Advanced ability to adapt and address unique challenges in collaborative and creative ways. Superior presentation, communication, organizational, influencing, and relationship management skills. Demonstrated advanced change management leadership, driving change initiatives while establishing and maintaining effective relationships. Superior research, problem solving, analytical, and critical thinking skills. Strong ability to select, develop, and engage staff and foster a collaborative environment. Knowledge of available data sources/elements and associated strengths and shortcomings. Advanced understanding of process mapping. Competencies typically acquired through a bachelor’s degree or equivalent experience. Advanced degree preferred. In addition, a minimum of 10 years of experience in claims process, operations, or project management. Similar experience in a field directly related to the applicable process would be considered. Minimum of 2 years of experience working in an effective leadership and/or management capacity. Employees may apply for a new role after completing 12 months of employment in their current position. Software Powered by iCIMS #J-18808-Ljbffr Liberty Mutual