Accounting Clerk / Customer Service Representative

Job Description

Job Description

Accounting Clerk / Customer Service Representative

TennMax America Inc. is a global leader in high‑precision electronic components serving the Aerospace and Military industries. Headquartered in Vancouver, WA, we are dedicated to delivering reliability, innovation, and exceptional quality across all of our manufacturing operations.

As our company continues to grow, we are seeking an enthusiastic and detail‑oriented individual to join our team as an Accounting Clerk / Customer Service Representative . This unique hybrid role is ideal for someone with accounting experience who also enjoys supporting customers, problem-solving, and contributing to a collaborative operations environment.

The ideal candidate will provide accurate and timely accounting support while also serving as a friendly and professional point of contact for our customers. This role plays a key part in ensuring smooth day‑to‑day operations and reinforcing our commitment to outstanding service.

Responsibilities:

• Serve as the primary point of contact for assigned customers, providing timely responses to inquiries, order updates, and issue resolution.
• Enter, review, and maintain customer orders in the ERP system with a high degree of accuracy.
• Coordinate with manufacturing, production scheduling, and shipping teams to support on‑time delivery.
• Monitor work order progress and proactively communicate lead times, changes, delays, or required adjustments.
• Provide product information, supporting documentation, and regular order status updates.
• Maintain strong customer relationships, including processing and tracking RMAs and following up on open inquiries.
• Receive customer purchase orders and process related production work orders and factory orders.
• Perform Accounts Payable and Accounts Receivable data entry.
• Prepare and process weekly A/P check runs.
• Complete weekly bank and credit card reconciliations.
• Support sales team setup of new items, customers, and BOMs within the system.
• Perform general administrative and operational tasks to support smooth departmental workflow.
• Other duties as required

Qualifications:

• Working knowledge of basic accounting principles.
• Excellent written and verbal communication skills with strong follow‑through.
• Strong problem‑solving ability and a collaborative, team-oriented mindset.
• Proficiency in Microsoft Excel, Word, Outlook, and standard office software.
• Strong organizational and documentation skills with a high level of accuracy.
• Accounting associate’s degree or equivalent experience.
• Experience with ERP systems and/or order management processes preferred.

What we Offer :

• Paid Time Off
• Matching 401K Plan
• Paid Holidays
• Medical Coverage
• Dental and Vision Plans
• Employee Assistance Program (EAP)
• Health Advocate Program
• Basic Life & Accidental Death Insurance
• Long-Term & Short-Term Disability Insurance
• Health Care Flexible Spending Accounts
• Dependent Care Flexible Spending Accounts
• Commuter Benefits, Life Mart discounts & Pet Wellness