Luxury High Rise General Manager -Lumina

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.


Job Summary

The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property's standards align with Action's core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency.

Action Property Management is seeking a seasoned General Manager to deliver an unparalleled resident experience at Lumina, our premier luxury high-rise association in San Francisco, by overseeing operations, elevating service standards, and leading a high-performing team committed to excellence.

Compensation: $280k-$320k depending upon experience


Key Responsibilities

• Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.
• Ensure team adherence to company policies, procedures, and performance standards.
• Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
• Attend Board meetings, prepare detailed management reports, and present strategic recommendations.
• Oversee daily operations to maintain high standards of property quality, safety, and service.
• Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.
• Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.
• Ensure compliance with all local, state, federal regulations, and company policies.
• Promote community engagement through events, communications, and homeowner outreach.
• Drive long-term strategic planning and identify opportunities for improvement and innovation.

Required Skills / Abilities:

• Minimum of 3 years of property management experience. HOA high rise experience is preferred.
• CMCA certification or the ability to obtain within first 6 months.
• Ability to attend evening Board meetings as needed.

• Exceptional leadership, communication, and problem-solving skills.
• Ability to build and maintain client and resident relationships.
• Proven ability to lead teams, manage multiple priorities, and drive results.
• Skilled at developing and executing plans to achieve community objectives.
• Effective presentation skills.
• Acts ethically and upholds Action Property Management's values.
• Proficiency in property management software and Microsoft Office Suite.
• Strong knowledge of budgeting, audits, reserve studies, and financial reporting.

How You'll Make an Impact

• You will be the expert consultant to the Association and the Board of Directors on matters concerns:
• California Common Interest Development law and high rise requirements
• Davis Stirling Common Interest Development Action
• Civil Codes applicable to non-compliance issues

Education / Certifications:

• Minimum of a high school diploma or equivalent. Bachelor's degree preferred.
• CMCA certification preferred or the ability to obtain within 6 months of employment.

Why You'll Love Working at Action

• Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews -read our reviews here.

• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.


Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.