Desktop Support Specialist

Job Description

Job Title: Site support

Location: Indianapolis IN 46278

Mode : Contract (6+ Months) – Onsite

Rate - $22/hr.

This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.

Key Responsibilities

· Rack, stack, cable, label, and decommission servers, network, and storage equipment.

· Install, patch, troubleshoot copper and fiber optic cabling.

· Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling.

· Maintain rack elevations, cable records, and asset information within the DCIM platform.

· Perform basic troubleshooting of cabling, network connectivity, and hardware issues.

· Assist with equipment moves, adds, and changes.

· Escort vendors and contractors in Data Center and telecommunications spaces as required.

· Maintain organized racks, cable management, and documentation standards.

· Support maintenance activities and infrastructure projects

· Coordinate with business and vendors to schedule patching and maintenance downtime.

· Great Customer Service and Professional skills.

· Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.

· Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

· Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

· Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

· Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

· Support live events by operating AV systems and addressing any technical issues that arise.

· Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

· Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

· Maintain accurate records of support requests, resolutions, and equipment maintenance.

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Minimum Qualifications

· High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred.

· 1-3 years of experience in a Data Center, telecommunications, network support, or IT infrastructure environment.

· Experience working in Data Centers, MDFs, or IDFs.

· Experience installing and supporting network, server, and storage hardware.

· Experience patching and troubleshooting copper and fiber optic cabling.

· Familiarity with rack elevations, cable management, and asset tracking.

· Basic understanding of networking, server hardware, and physical infrastructure.

Physical Requirements

· Ability to lift up to 50 lbs.

· Ability to work on ladders, in racks, and in data center environments.

· Ability to distinguish cable colors and labels accurately.

· Ability to provide off hour support for incidents and planned maintenance activities

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Additional Qualifications:

· Familiarity with ServiceNow ticketing system

· Proven experience in providing IT support in an office environment.

· Strong problem-solving skills and attention to detail.

· Basic understanding of Audio/Visual room support

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.