Performance Specialist, Atlanta

Performance Specialist

As the Performance Specialist, you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.
• Ensure all assigned corporate learning, certifications, and compliance modules remain current.
• Conduct structured KPI and performance reviews with important customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be a trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.

Qualifications

• Bachelor's degree or post-secondary education preferred; comparable combination of education and experience may substitute.
• 3+ years of related experience in customer service or sales support.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Excellent analytical, organizational, administrative, and follow up abilities.
• MS Office Suite proficiency and familiarity with using a CRM/ERP.
• Travel is required for the role. PPG offers a comprehensive monthly reimbursement program to account for business use of vehicle.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.