Field Service Technician - HW - Blacksburg, VA

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As a Field Service Technician (FST) at Varian Medical Systems (VMS), you play an important role in keeping our customers' equipment running at peak performance so they can focus on delivering life-changing patient care. As the primary contact for service and repair needs, you will troubleshoot, repair, install, upgrade, and perform preventive maintenance on designated VMS equipment, including linear accelerators, following company procedures and guidelines. Each FST is responsible for a designated service territory and serves as a trusted representative of VMS. In this role, you will work closely with customers, your team, management, sales partners, and technical support resources, requiring both strong technical capabilities and a high level of professional communication. This is a field-based role that requires travel to and work at multiple local customer sites. Candidates must reside in, or be able to support customers throughout, the Blacksburg, VA area . Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures. Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region. Understand and recognize the need to escape incidents when necessary and/or request additional assistance from more tenured representatives or leadership. Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures. Communicate required follow up actions to primary assigned representative. Minimum Required Skills and Knowledge: Excellent time management and professional communication skills both internal to Varian and externally to customers. Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills. Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field. Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope. Basic technical experience with micro-computers/PC based systems. Basic technical knowledge and experience with simple hand tools. Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training. Minimum: HS Degree or Equivalent Preferred: Vocational training or military experience with electronics. Other Desired Skills and Knowledge: Ability to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications Required Certifications and Training: Has completed all required VMS training classes for HW Preventive Maintenance. Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Strong ability to manage customer expectations while building and maintaining positive relationships. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI conviction #J-18808-Ljbffr onehealthineers