D365 F&O L3 Technical Support Analyst

Role Description

We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.

Key Responsibilities

• Level 3 Support (Production Support & Escalations)
  • Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.
  • Investigate and resolve complex production issues, including:
    • Batch job failures and performance bottlenecks
    • Data integrity, posting issues, and intermittent defects
    • Integration failures and API/service errors
    • Environment-specific issues across Dev/Test/UAT/Prod
  • Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.
  • Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.
  • Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.
• Development & Engineering (X++, Extensions, Best Practice)
  • Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).
  • Develop and support:
    • X++ customisations and extensions
    • SSRS reports, Data Entities, and OData/Custom services
    • Batch framework enhancements and asynchronous processing
  • Conduct code reviews to ensure:
    • Performance, security, maintainability, and supportability
    • Compliance with coding standards and deployment guardrails
  • Optimise solution performance through:
    • Query tuning, indexing recommendations, caching considerations
    • Efficient batch scheduling and workload separation
• Integrations, Data & Platform Support
  • Support and enhance integrations including:
    • OData, REST services, DMF (Data Management Framework)
    • Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable
    • Power Platform integration touchpoints (as relevant)
  • Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).
  • Support data activities such as:
    • Data corrections, reconciliation routines, and entity-based imports/exports
    • Ensuring auditability and controlled execution of data fixes
• Release, Environment & DevOps Management
  • Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).
  • Work with Azure DevOps to manage:
    • Work items, branching, pull requests, and build/release pipelines
  • Maintain and improve CI/CD practices including:
    • Automated build validation, code quality checks, release approvals
  • Support LCS activities (as applicable):
    • Environment health checks, deployable packages, updates/hotfixing
• Security & Licensing
  • Manage user access rights
  • Security role troubleshooting and duty/privilege analysis
  • Support user licensing (assign/remove licences & support licence renewal process)
• Service Management, Documentation & Continuous Improvement
  • Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.
  • Produce clear technical documentation:
    • RCA reports, technical notes, deployment runbooks, knowledge base articles
  • Identify recurring issues and implement problem prevention and automation.
  • Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

Qualifications

• 5+ years hands-on development experience with D365 Finance & Operations
• Proven experience working in production support / managed services or a similar BAU environment.
• Strong track record of delivering supportable customisations and fixes in live systems.

Technical Skills (Must Have)

• Strong D365 F&O development skills in:
  • X++, extensions, event handlers, Chain of Command
  • Debugging techniques and log/trace analysis
• Experience with:
  • SSRS, Data Entities, DMF
  • Integrations (OData/services; ideally Azure integration patterns)
• Familiarity with:
  • LCS, deployable packages, servicing and updates
  • Azure DevOps (repos, PRs, pipelines, releases)

Advantages

• Telecommunications and Satellite Communications Industry
• Regulatory or compliance-driven industries
• Experience supporting:
  • Multi-legal entity and multi-country deployments
  • High-volume transactional environments
• Exposure to:
  • Performance testing, monitoring, and tuning practices
  • Security role troubleshooting and duty/privilege analysis

Benefits

• Remote or Hybrid Work Options
• Private Health Insurance, including dental care
• Additional Holidays after your 1st and 5th year
• Sponsored Training & Certifications
• Employee Referral Bonuses
• Multisport Card – fully covered
• Fun Office Space with relaxation zones and free parking