Bookstore Operations Assistant

$28.98 per hour

BCForward

Job Description
Job Description
Job Title: Bookstore Operations Assistant
Location: (Wellesley, MA 02481)
Duration: Temp - 3 months
Pay Range: $28.98/hr (W2)

About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description
We are seeking a Bookstore Operations Assistant to support daily bookstore operations at MassBay Community College. The ideal candidate will have experience in customer service, textbook inventory, and order fulfillment and a proven ability to deliver timely assistance to students and faculty while maintaining accurate textbook processing and records .
Responsibilities:
Support daily operations of the bookstore and maintain store order and organization.
Provide front-line customer service to students, faculty, staff, and visitors to ensure customer satisfaction.
Receive, unpack, and stock textbooks. Receive shipments in the system and verify accuracy.
Assist students with ordering textbooks, accessing digital bookshelves, and redeeming access codes.
Coordinate textbook distribution, returns, and exchanges according to policy and timelines.
Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate semester listings.
Liaise with the online book distributor and publishers to troubleshoot orders and access codes.
Address, resolve, or escalate student, faculty, and staff concerns in a timely manner.
Perform basic administrative tasks and maintain records as assigned.
Work independently and collaboratively in a fast-paced higher education environment.
Required Skills & Qualifications:
Strong communication and interpersonal skills.
Proficiency with Microsoft Office and basic computer applications.
Ability to lift and move boxes up to 30–40 pounds.
Ability to work flexible hours during semester start-up and peak periods.
Preferred Skills:
Experience in retail, bookstore, or higher education service environments.
Familiarity with textbook adoption platforms and online order management systems.

Vacancy posted 3 days ago

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