Bookstore Operations Assistant

Skills: Customer Service, Bookstore Operations, Inventory Management, Textbook Distribution, Microsoft Office, Order Processing, Administrative Support, Communication Skills, Organization, Problem Solving, Higher Education Support, Team Collaboration

seeking a customer-focused and organized Bookstore Operations Assistant to support the daily operations of the campus bookstore. This role provides front-line customer service to students, faculty, staff, and visitors while assisting with textbook distribution, inventory management, order processing, and administrative support. The ideal candidate will be comfortable working in a fast-paced higher education environment and able to work both independently and collaboratively.

Key Responsibilities

• Support the day-to-day operations of the bookstore.
• Provide excellent customer service to students, faculty, staff, and visitors.
• Receive, unpack, and stock textbooks and merchandise.
• Process incoming shipments and update inventory records in the system.
• Assist students with textbook orders, digital bookshelf access, and access code redemption.
• Coordinate textbook distribution, returns, and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate course listings each semester.
• Communicate with online book distributors and publishers to resolve order and access code issues.
• Address, resolve, or escalate customer concerns as appropriate.
• Maintain bookstore cleanliness, organization, and inventory accuracy.
• Perform basic administrative and clerical tasks.
• Work effectively in a team-oriented and customer-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to lift and move boxes weighing up to 30–40 pounds .
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours during semester start-up and peak periods