Field Service Technician

Service Technician

Reports to: Service Manager

John Henry Foster (JHFOSTER) a tavoron company provides solutions for automation, robotic, and compressed air systems. We engineer integrated systems, distribute parts and equipment, and provide comprehensive long-term customer care and service. We promote a progressive culture by seeking opportunities for technology and searching for exceptional value. We are dedicated since 1938 to taking care of our 300+ employees and providing clients with world-class service. Join our team and make a difference.

The Field Service Technician will work on-site at customer locations to repair compressed air issues including air compressors, blowers and vacuum pumps. Strong mechanical background desired with the ability to properly diagnose and solve problems on a variety of compressor systems; some electrical experience helpful. This person should have excellent communication and organizational skills, with the ability to work closely with customers to resolve issues in a timely manner; exceeding customer expectations and increasing overall customer satisfaction.

Responsibilities:

• Communicate effectively with customers to resolve compressed air issues
• Maintain up-to-date information related to compressor technology, on-going focus on sharpening mechanical and diagnostic abilities to ensure customer satisfaction
• Ability to learn how to assemble and disassemble compressors; to fully understand repair issues
• Understand and abide by safety procedures and policies
• Ability to quickly resource information/individuals when needing assistance to complete service calls
• Work effectively with customers to ensure call meets/exceeds customer expectations. Willing to go the "extra mile" to exceed customer expectations
• Other duties as assigned by supervisor or management

Qualifications:

• Strong mechanical background
• 1-3 years of service repair experience (automotive, machinery, etc.)
• Experience as field service technician a plus
• Experience or training in compressed air mechanics a plus
• Ability to multi-task and work well under pressure or deadlines
• Valid driver's license and clean driving record

Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Why work for us?

We believe in people. The JHFOSTER team looks for great people who are committed and focused. They know what it takes to produce the best results because it really is all about client satisfaction. We look for dedicated professionals from a variety of fields. Above all, a good fit for our team has a passion for excellence, solid experience, and a willingness to make a difference. We support you in developing your goals and growing in your career. In short, by joining our team, you increase your professional value and work on engaging projects. Most of all, you fit into a team focused on helping you grow your skills.

We are innovative. JHFOSTER hosts many events that you may become a part of. From in-house trainings to out-of-town events, we always have something going on. We believe in innovation. With a JHFOSTER career, you exercise your creativity every day.

We have a passion for excellence. JHFOSTER employs more than twenty people who have been dedicated to working at JHFOSTER for more than twenty years. We focus on providing the best customer service as a company to our customers. We offer a competitive salary and benefit package, including medical, dental, and a 401(k) program. If you're looking for a place to build your skills, you will find it in a JHFOSTER career.

JHFOSTER does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, pregnancy, sexual orientation, marital status, familial status, veteran status, status regarding public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.