MEDICAL REFERRAL COORDINATOR

MEDICAL REFERRAL COORDINATOR Posting Number: SRGV9013 Number of Vacancies: 2 Location: McAllen, Texas Department: School of Medicine/ Revenue Cycle FLSA: Non-Exempt Scope of Job Responsible for managing and coordinating incoming and outgoing patient referrals within UT Health RGV and to external community healthcare facilities and providers. To facilitate the seamless transfer of UT Health RGV patients to specialists within and outside our healthcare providers, ensuring timely access to necessary medical services. Responsibilities Manage and coordinate incoming and outgoing patient referrals within UT Health RGV and external community healthcare facilities. Collaborate with healthcare providers to assess patients' healthcare needs and determine proper referrals, ensuring timely access to necessary medical services. Consult with physicians and patients to make informed referral decisions. Schedule specialist appointments, diagnostic tests, and procedures for patients. Maintain accurate and detailed records of patient referrals, including referral forms and documentation of communication. Coordinate appointment times, locations, and any necessary pre‑visit requirements. Address patient questions and concerns related to referrals. Monitor and track the status of patient referrals, ensuring appointments are kept and results are received. Analyze and generate reports on referral activity, including tracking referral outcomes and referral volume. Verify patient insurance coverage and confirm any required authorizations have been obtained for specialist visits and diagnostic tests. Coordinate with corresponding providers to process prescription refill requests as needed. Perform other duties as assigned. Supervision Received General supervision from assigned supervisor. Supervision Given Direct supervision of assigned staff. Required Education High school diploma or GED. Preferred Education None. Licenses/Certifications Preferred: Medical Assistant certification. Required Experience Two (2) years of related experience performing duties stated above or medical assistant experience in a medical office or healthcare setting. Preferred Experience Certified medical assistant experience with electronic health record (EHR) systems and medical software. Knowledge of navigating payer portals. Equipment Use of standard office equipment and payer portal such as Epic. Working Conditions Work is performed primarily in a general office environment. Some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley. Other Exceptional planning and organizational skills. Requires a strong understanding of payer requirements, referral workflows, and payer system functionality, along with working knowledge of medical terminology, specialty services, and patient coordination. Attention to detail, critical thinking, and the ability to manage high‑volume workflows while ensuring timely, accurate processing of referrals. Physical Capabilities N/A Employment Category Full‑Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 07/06/2026 Grant Funded Position No EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non‑discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. #J-18808-Ljbffr