Senior Manager

Senior Manager

Reports To: SVP, Infrastructure & Field Services

Location: Remote / Hybrid

Position Type: Full Time

Role Overview

This position holds complete ownership for delivering telecom network and data center infrastructure build-out programs from start to finish. The successful candidate will drive strategy, execution, financial results, client satisfaction, and operational effectiveness across a portfolio of large, multi-region initiatives. The role directs cross-disciplinary teams - spanning program management, engineering, procurement, logistics, construction, and field operations - to bring complex infrastructure solutions to life, from early-stage planning through deployment, fine-tuning, and project closeout.

Core Responsibilities (What This Role Owns)

• Full lifecycle delivery accountability for telecom and data center rollout programs
• P&L management: revenue, margin, cost discipline, forecast accuracy
• Client retention and success for strategic accounts (network operators, hyperscale providers, enterprise clients)
• Scaling operations: process design, tooling, governance frameworks, resourcing models
• Developing leadership capability across program management and on-the-ground execution teams

Key Duties

1. Rollout Strategy & Delivery

• Shape and carry out deployment strategy spanning telecom (fiber, wireless, DAS, macro sites) and data center work (new builds, expansions, migrations)
• Direct large, multi-location programs involving significant complexity and interdependencies across functions
• Maintain consistent delivery frameworks, playbooks, and proven practices
• Push ongoing gains in delivery speed, cost efficiency, and quality outcomes

2. Financial Ownership

• Hold full accountability for the financial results of the Deployment Services portfolio
• Manage forecasting, margin tracking, cost governance, and working capital
• Improve profitability via vendor negotiation, productivity gains, and scope discipline
• Oversee contracts, change orders, and commercial deal-making

3. Client & Executive Relationship Management

• Act as the executive point of contact for key client relationships
• Lead quarterly business reviews, executive briefings, and senior-level escalation resolution
• Keep delivery outcomes aligned to client SLAs, KPIs, and broader business goals
• Work alongside Sales on growth, contract renewals, and account expansion

4. Operational Governance & Excellence

• Build and maintain governance structures for delivery (metrics, dashboards, review cadence)
• Roll out scalable systems and tools (ERP, project management platforms, field service software)
• Maintain compliance with safety, regulatory, and quality requirements
• Champion Lean and continuous improvement initiatives across delivery operations

5. Cross-Functional Team Leadership

• Direct integrated teams spanning:
• Program/Project Management
• Engineering & Design
• Procurement & Supply Chain
• Logistics (forward and reverse)
• Construction & Field Services
• Manage the vendor network, including subcontractors, OEMs, and service partners
• Match capacity planning to demand forecasts

6. People Leadership & Development

• Build and grow high-performing teams (program managers, project leads, field supervisors)
• Set up career progression paths and performance frameworks
• Foster a culture centered on accountability, safety, and delivery excellence
• Coach emerging leaders and build organizational depth

Qualifications & Experience

• High school diploma or equivalent required
• Bachelor's degree in engineering, Business, or a related discipline preferred
• MBA or other advanced degree a plus
• Preferred certifications: PMP or PgMP, Lean Six Sigma (Green/Black Belt), Agile or SAFe (for hybrid delivery settings)
• 10–15+ years' experience in telecom, data center, or infrastructure deployment
• Track record leading large, multi-site deployment programs
• Demonstrated ownership of P&L and operational leadership
• Experience partnering with major carriers, hyperscale operators, or enterprise network clients

Telecom Expertise

• Fiber rollout, small cell, DAS, macro network deployment
• Full network lifecycle experience (deployment through maintenance and decommissioning)
• Familiarity with major network equipment OEM ecosystems

Data Center Expertise

• Hyperscale and colocation deployment experience
• Power, cooling, structured cabling, and server infrastructure knowledge
• Experience with data center migration, expansion, and optimization projects
• Comfortable working with cross-functional teams, external vendors, and clients
• Strong analytical and problem-solving ability
• Able to interpret operational data and communicate findings clearly
• Able to follow and issue both written and verbal direction
• Advanced Microsoft Excel and broader Microsoft Office proficiency required
• Strong communication and client-facing presentation skills
• Solid understanding of telecom infrastructure, equipment, and professional services preferred

Physical Requirements

• Able to sit for extended periods at a desk or workstation
• Able to view a computer screen for extended periods; close vision required for screen-based work
• Fine motor skills for keyboard/mouse use and handling small components

Work Environment

• Hybrid, executive-level role with substantial field involvement
• Travel typically 30–50%, depending on portfolio scope
• National or multi-region scope, with occasional global coordination