Guest Services Team Member - Montclair State University Ice Arena

Job Description

Job Description

GUEST SERVICES TEAM MEMBER - Montclair State University Ice ArenaSports Facilities Management, LLCLOCATION: Little Falls, NJDEPARTMENT: GUEST SERVICESREPORTS TO: GUEST SERVICES MANAGERSTATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Montclair State University Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Little Fall, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Montclair State University Ice Arena is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet guests and provide information and wayfinding as needed Provide courteous and friendly first-in-class service to all guests Register guests and process payments for leagues, camps, clinics, drop-in, etc. Be knowledgeable about facility programs (format, pricing, meeting dates/times) Operate multi-line phones Record waivers and event information Record event scores (tournaments/leagues) and print game sheets on a daily basisMaintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate Manager Know and enforce the venue policies and procedures Complete special projects, daily assignments, and other duties as assignedMINIMUM QUALIFICATIONS:Must be at least 18 years of agePossess a valid Driver's LicenseAbility to drive a multi-passenger golf cartFlexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersCustomer service and cash handling experience preferredWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 20 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendWill be required to operate a computerFacility has intermittent noise