Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable operations for a property and facilities management organization in Milwaukie, Oregon. This Contract position focuses on reducing outstanding balances through clear customer communication, accurate billing follow-up, and timely issue resolution. The ideal candidate is comfortable managing inbound calls, documenting account activity in CRM tools, and working closely with colleagues and external partners to maintain strong payment performance.

Responsibilities:
• Review delinquent accounts and recommend prompt, practical next steps to improve payment status and minimize aging balances.
• Contact customers regarding past-due invoices through phone and written communication while maintaining a courteous and attentive approach.
• Handle inbound calls related to account balances, billing questions, and payment concerns, providing clear and accurate information.
• Update CRM and receivables records with detailed notes, payment commitments, dispute information, and follow-up actions.
• Coordinate with team members, customers, and vendors to resolve billing issues and remove obstacles delaying payment.
• Monitor open accounts receivable items and follow established collection processes to support timely recovery of outstanding funds.
• Prepare and distribute account statements, reminders, and related correspondence to encourage prompt payment.
• Escalate complex or high-risk delinquency matters when needed and share recommendations for corrective action with appropriate stakeholders.• Experience in collections, accounts receivable, or a related billing support role.
• Working knowledge of collection procedures and best practices for managing delinquent accounts.
• Ability to use CRM systems to track customer interactions, account updates, and follow-up activity.
• Strong communication skills with the ability to manage inbound calls professionally and effectively.
• Familiarity with billing functions, payment processing support, and account reconciliation concepts.
• Strong attention to detail and the ability to maintain accurate records in a fast-paced environment.
• Ability to work collaboratively with coworkers, customers, and vendors while handling sensitive financial matters.