Contact Center Support Specialist - Disputes

Contact Center Support Specialist - Disputes

At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Disputes Team Lead

The Contact Center Support Specialist - Disputes is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $99M to $35,000 that present material financial, contractual, or reputational risk to ABB. This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships.

The work model for the role is: #LI-Hybrid in Memphis, TN (3 Days in Office / 2 Remote)

Your Role and Responsibilities:

• Lead end-to-end ownership of high-value C&I disputes ($35K$99M), including investigation, analysis, financial settlement, and timely resolution.
• Analyze complex pricing, invoicing, contractual terms, and transaction data to determine root causes, financial impact, and appropriate resolution paths.
• Exercise judgment on high-risk cases, initiate credits or recovery actions within authority, and escalate decisions requiring higher approval while balancing financial and customer considerations.
• Collaborate with Legal, Finance, Sales, Operations, and IT to resolve disputes, ensure compliance and documentation standards, and identify systemic issues and process improvements.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• High School graduate/GED or higher-level degree; Associate's or Bachelor's preferred
• 5+ years of experience in dispute resolution, credit management, or accounts receivable
• Expert level understanding of Excel spreadsheets tools and macros
• Proven track record managing high-value, complex financial disputes
• Experience with Shipping and freight, returns, contract pricing, or commercial contracts
• Experience working with SAP or similar ERP systems required
• Preferred: Prior exposure to SOX compliance and internal controls; Professional certifications (CPA, CMA, or similar); Background in B2B industrial, manufacturing, or technology sectors

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.