Billing Analyst
Crossfire Consulting
Utility & Energy Retail Operations Analyst
12-Month Contract Houston, TX - Hybrid $22/hr W2 No BenefitsWe are seeking a detail-oriented Utility & Energy Retail Operations Analyst to support daily workflow execution and exception handling within a fast-paced operations environment. This role focuses heavily on payment reconciliation within the utility/energy sector and cross-functional collaboration to ensure accurate financial processing and excellent service delivery.
Utility & Energy Retail Operations Analyst Responsibilities
- Monitor and execute day-to-day operational workflows, ensuring SLA compliance
- Perform utility payment reconciliation against customer invoicing with high accuracy
- Investigate and resolve medium to complex exceptions and discrepancies
- Collaborate with IT, project teams, and cross-functional stakeholders
- Maintain data integrity and support process improvements within Retail Operations
- Deliver a high-quality service experience to internal and external customers
Utility & Energy Retail Operations Analyst Qualifications
Core Requirements:
- Strong analytical and critical thinking skills with keen attention to detail
- Experience with Microsoft Excel, Word, and CRM systems
- Excellent written and verbal communication skills
- Ability to work both independently and collaboratively
- Proven time management and prioritization skills
- Adaptability to evolving systems and processes
Preferred Qualifications:
- Experience in the utility or energy industry (strongly preferred)
- Background in Accounting, Payment Reconciliation, or EDI
- Familiarity with SQL (nice to have)
- Experience in issue resolution within operations or finance environments
Additional Requirements:
- Availability to work MondayFriday, 8:00 AM5:00 PM
- Ability to maintain a distraction-free home office with required equipment
- Positive attitude, initiative, and flexibility
This Utility & Energy Retail Operations Analyst role offers hands-on experience in financial operations and process optimization within the energy sector while supporting critical business functions.
We look forward to reviewing your application!
Vacancy posted 4 days ago
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