Online Sales Consultant

OverviewJoin an award-winning company!Who are we?Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.Toll Brothers, America’s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Texas. This position will be based at our in office located in Alpharetta, Georgia.The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team. What are the primary responsibilities?Set Appointments to Generate TrafficQuickly respond to computer generated leads in a Toll brand appropriate manner Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team Utilize phone, email and texting programs to contact leads from all available channelsConduct regular follow-up on a personal level based on lead rating and interestPartner with the onsite sales team to help drive internet lead conversion to appointmentConduct regular prospecting thru campaigns and other appointment setting activitiesDrive ResultsProactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities Monitor community websites to maintain accuracyVirtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers websiteMaintain an FAQ for all communities covered as a quick resourceVisit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenitiesUtilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer informationPrepare and present project review forms for all divisions covered as neededProvide weekly comments/insights for the future community and online sales weekly sales reportsAttend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as neededVisit communities monthly within your assigned geographic territoryCustomer ServiceProvide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s storyRe-direct callers and web customers to the correct department within the company when necessaryProvide general overview of the new home building process and set expectations on the next stepsCoordinate with the marketing team to nurture and build interest for Coming Soon community leads databaseSurvey customers and update customer records based on their responseFollow up after visit to ensure the community was a fit or provide another optionMaintain chat availability on TollBrothers.com for easy access for customersSend congratulations video email to customers once agreement is reportedThis is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!QualificationsDoes this describe you?Focus on the customer through:Understanding of the customer needs and Toll Brothers offerings to create win-win solutionsBuilds business partnerships as a trusted advisor relationshipSelling: uses sales techniques to develop leads and gain customer commitmentCollaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate salesCommunication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with easeWillingness to take on additional responsibilities outside the scope of your job dutiesDo you have these qualifications?Essential: 2+ years sales or customer service experienceExcellent written and verbal communication skillsSolid planning and multi-tasking skillsReal Estate license is required in some statesWeekend availability is required Maintains a full-time, 5-day work week Travel may be required based on areas of coverageMust reside within areas of coveragePreferred: Bachelor’s degree3+ years new home sales experienceNew home construction knowledge CRM knowledgeWe offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!APPLY ONLINE TODAY!Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.Job SummaryJob ID: 25049Category: Sales - Non-management% Travel Required: NoneEducation Required: College Degree Not RequiredJob Type: Full Time