Customer Service Representative

Field Financial Coordinator At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of supportfrom local team leaders, veterinary experts, and a dedicated Support Center that's here to help. Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Field Financial Coordinator Overview Review invoices, patient records, and related documentation to help identify missed charges, duplicate charges, overcharges, and billing discrepancies. Assist with charge capture review for inpatient and outpatient emergency cases. Help verify that services performed, products dispensed, diagnostics, treatments, and supporting documentation are accurately reflected in the patient record and billing record. Assist in resolving billing discrepancies by partnering with doctors, technicians, Client Service Representatives, and hospital leadership. Support aged receivables and outstanding invoice follow-up in accordance with hospital procedures and approved client communication practices. Assist with client account corrections, approved refunds, credits, and other billing adjustments as directed. Maintain accurate and timely documentation of financial communications, account activity, and follow-up efforts. Support end-of-day, end-of-month, and other assigned financial reconciliation or administrative tasks. Utilize hospital systems and approved payment/financing platforms, including but not limited to Cornerstone, CareCredit, Scratchpay, Clover, and other tools as assigned. Client Service and Operational Support Perform Client Service Representative duties, including client check-in, check-out, answering phones, processing payments, and assisting clients at the front desk. Assist clients with understanding balances due, approved payment options, and financial processes in a professional and compassionate manner. Serve as a liaison between clients and the medical team regarding financial questions, account follow-up, and payment-related concerns. Communicate clearly and professionally with clients and team members in a fast-paced emergency veterinary environment. Expectations Maintain a positive, professional, and team-oriented approach when working with clients, hospital leadership, and staff. Perform these responsibilities accurately, professionally, and in accordance with company policy. Maintain confidentiality of client, patient, hospital, and financial information. Follow all established procedures related to billing, refunds, credits, collections, documentation, and client communication. Work collaboratively with hospital leadership and staff to support client service, revenue accuracy, and operational effectiveness. Perform other related duties as assigned consistent with business needs. The duties listed reflect the primary responsibilities associated with this role. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.