Contact Center Customer Service Representative

Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Department: Customer Care Location: Lowell, AR (In-Office) Schedule: Full-Time - See available shifts below. Reports To: Contact Center Manager

About the Role

We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you’ll be the first point of contact for our customers.

In this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you’re organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.

Compensation

$15 - $17/hour based on experience + bonus opportunities tied to performance

Available Shifts

Monday–Friday: 9:00 PM – 5:30 PM

Saturday–Tuesday: 1:00 PM – 11:00 PM

Saturday–Monday: 6:00 AM – 6:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

What You’ll Do

Answer incoming calls and assist customers with scheduling, rescheduling, and general questions

Ensure appointments are accurately scheduled and confirmed each day

Communicate effectively with technicians, dispatch, operations managers, and team members

Resolve customer concerns with professionalism and escalate when needed

Accurately enter and update customer and job information in scheduling systems

Manage multiple tasks and priorities while maintaining attention to detail

Help keep daily operations running smoothly in a fast-paced environment

What We’re Looking For (Must-Haves)

Strong verbal and written communication skills

Comfortable using computers and learning new systems (training provided)

High attention to detail and strong organizational skills

Positive, team-oriented attitude with a customer-first mindset

Reliable attendance and punctuality

Ability to stay composed and productive in a fast-paced environment

Must pass a background check and drug screening

Preferred Experience (Nice-to-Haves)

Previous experience in a call center, customer service, or dispatch role

Experience with scheduling or dispatch software (e.g., ServiceTitan or similar)

Comfortable handling a high volume of calls and multitasking throughout the day

Work Environment

In-office role with consistent phone and computer use

Fast-paced, high-volume environment—especially during peak seasons

Requires strong multitasking, organization, and adaptability

Compensation & Benefits

Hourly pay + performance-based bonuses

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) or retirement plan

Opportunities for advancement and career growth

Why Join Us

Be part of a supportive, team-oriented environment

Work for a stable, growing company

Make a direct impact on customer experience and daily operations

Clear path for growth within the company

Apply Today

If you’re ready to build a career in customer service and thrive in a fast-paced environment, we’d love to hear from you.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.