Customer Service Representative

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential duties and responsibilities include:

• Greeting potential members, providing a great customer experience.
• Handling front desk related tasks such as answering phone calls, taking info calls and tours, and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitating member services issues and questions and forwarding to Club Manager/Manager in Training/Team Lead as needed.
• Helping maintain the neatness and cleanliness of the club.

Essential behavior requirements include:

• Customer service: communicates and interacts with customers in a way that exceeds their wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem solving: recognizes and defines problems, analyzes relevant information, encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum qualifications include:

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Physical demands include:

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits include:

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, dental and vision insurance.
• Critical illness insurance.
• Short term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• HSA - Advancement opportunities.

Compensation: $16.90 per hour.