Business Analyst 1

Pay rate range - $30/hr. to $32/hr.
Fully Onsite

Job Description:

Position Summary
The Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas:
Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Key Responsibilities

Export Specialist - Order Processing & KPI Analysis
- Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
- Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
- Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
- Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
- Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
- Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
- Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
- Support month-end reporting related to export order volume, revenue, and performance trends.

Parts Pricing Management - CE & MX Parts Support
- Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
- Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
- Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
- Support the preparation and distribution of pricing change communications to relevant stakeholders.
- Maintain organized records of pricing history, adjustment logs, and approval documentation.
- Assist in reconciling pricing discrepancies and escalating exceptions as needed.
- Contribute to pricing performance reporting and analysis as directed.

Required Skills & Competencies

| Competency | Description |
| Organization | Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment |
| Communication | Excellent written and verbal communication skills; professional email correspondence with international customers is essential |
| Follow-Up | Strong sense of accountability; proactively follows up on open items to drive resolution |
| Documentation | Meticulous in maintaining accurate, complete, and well-organized records |
| Data Analysis | Ability to gather, interpret, and present data in meaningful reports and dashboards |
| Collaboration | Works effectively with cross-functional teams including warehouse, logistics, sales, and finance |
| Attention to Detail | High accuracy in data entry, order processing, and pricing updates |

Qualifications

Education:
- Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred

Experience:
- 1-2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role
- Prior experience in export operations, international customer support, or parts/pricing administration is a plus

Technical Skills:
- Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting)
- Experience with ERP systems (SAP, Oracle, or similar) preferred
- Familiarity with order management or freight management platforms is a plus
- Ability to create basic dashboards or reports in Excel or similar tools

Language:
- English proficiency required (written communication skills are critical for international customer correspondence)
- Bilingual (English/Korean) is a plus given subsidiary interactions

Working Conditions
- Office-based environment with standard business hours
- Occasional extended hours may be required during peak export cycles or pricing update periods

Performance Metrics
- Accuracy and timeliness of export order processing
- Quality and responsiveness of customer and internal communications
- On-time coordination with freight forwarders and warehouse
- KPI reporting completeness and delivery schedule adherence
- Accuracy of parts pricing updates and documentation