Cabin Steward/ess

POSITION SUMMARY

The primary responsibility of the Cabin Steward/Stewardess is to ensure guest satisfaction through the delivery of a quality and consistent in-suite/ stateroom service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational:

- Responsible for the cleanliness of all guest staterooms/ suites in assigned section.

- Responsible for a station of approximately twenty+ Guest staterooms/suites.

- Provide personal assistance to guests and aim to exceed their expectations.

- Be friendly and helpful to all guests in assigned section and all other areas.

- Meet guests in assigned section on embarkation day.

- Provide introduction and greet guests boarding in assigned suites during embarkation period.

- Explain features of the cabins such as TV/DVD/INET, minibar, safe, room service system, laundry service and other services provided.

- Handle all linen for the daily operation.

- Use chemicals in a safe, responsible and cost effective manner.

- Take care of the necessary exchange in the ship laundry.

- Takes care of guest personal laundry requests.

- Strip and re-cover beds according to set schedule and standards.

- Restock the Mini-Bars, complimentary soft drinks and water.

- Replenish supplies such as drinking glasses, stationary, ice and all other amenities.

- Report and follow up all defective equipment, fixtures and supplies.

- Cooperate with the Butler (in Butler suites) in order to create a positive atmosphere for the guests.

- Ensure the cleanliness of the staterooms, by working with the Assistant Steward/Stewardess.

- Monitor and assist the Assistant Steward in appearance and performance.

- Report any deficiencies to the Chief Housekeeper/ Assistant Chief Housekeeper.

- Handle all equipment in assigned section safely (vacuum cleaner, stewardess cart, etc.)

- Ensure personal appearance, personal hygiene, and uniform are in accordance with company rules and regulations.

- Possess knowledge of United States Public Health Rules and Regulations pertaining to assigned area.

- Assure compliance with USPH Rules and Regulations.

Qualifications

- Minimum 2 years of housekeeping experience, cleaning 10–20 rooms daily in a premium brand cruise line or 5-star hotel.

- Previous shipboard experience is preferred.

- Proven ability to deliver high standards of cleanliness and guest service in a fast-paced environment.

- Must be physically fit, able to lift and handle 50+ lbs of luggage, and perform extensive walking and standing for long hours.

- Strong guest service focus with a positive attitude, professional appearance, and excellent hygiene standards.

- Effective English communication skills, especially with native English-speaking guests.

- Must be comfortable using cleaning tools, chemicals, and handling hazardous materials.

- Knowledge of Public Health and Sanitation compliance is essential.

- Ability to interact professionally with guests of all ages, including children.

- Only candidates from: Mexico, Colombia, Argentina and Chile