Employee Help and Advisory Product Manager

Job Description

As a Product Manager in Global Employee Help and Advisory Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. We are looking for a talented and driven leader to join our team, focused on designing and delivering digital led employee experiences through the ServiceNow platform. In this role, you will own the product design and execution for critical employee experiences within Human Resources. You will influence product strategy and translate it into tangible, high-quality delivery — working with cross impacted teams such as Technology and Servicing to ensure employees have cohesive experience. You will guide the successful design and launch of product features and enhancements.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts to uncover solutions and integrate them into the product roadmap
• Translate business goals and employee needs into features and enhancements, partnering closely with technology
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap
• Drive complex technical changes end-to-end, from initial design through development, testing, and production release
• Utilize in-depth knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, design and execution
• Cross-functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners
• Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment

Preferred qualifications, capabilities, and skills

• Knowledge of ServiceNow product – HRSD Case Management, Life Cycle Events, Now Assist, AI Agents, Employee journey management a plus
• Strong familiarity with complex HR processes and servicing models a plus

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.