Collections Representative

Collections Representative

USA Waste and Recycling

Position Summary:

The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, as well as Sales and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.

Why USA Waste and Recycling

• 401 (K), Roth, and Profit Sharing/Match Plans.
• Competitive Salaries.
• Comprehensive medical, dental, and vision insurance.
• FSA Eligibility.
• Telehealth and Mental Health support.
• Life insurance options include a 100% employer-funded option.
• Employee Assistance Program.
• Training and development opportunities with a growing, family-owned company.

Your Role:

• Maintained continuous follow-up with customers to obtain timely payment.
• Resolve undistributed cash.
• Complete appropriate paperwork for credit memos, refunds, and account adjustments.
• Complete and provide account reconciliations.
• Facilitate across departments on behalf of the customer for disputed invoices.
• Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
• Keep details collected within the system.
• Monitor and maintain orders on hand throughout each day.
• Perform final steps to write off accounts to bad debt.
• Understand and ensure compliance with internal procedures and controls.
• Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, accounts receivable, and Management.
• Participate in backup coverage for residential collections and when others are out of the office.
• Prepare weekly collection reports for the Credit Manager.
• Involvement in departmental initiatives, projects, or cross-functional training.
• Support management and company requests as needed.
• Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills:

• Ability to prioritize work in a fast-paced environment.
• Ability to communicate effectively, both verbally and in writing
• Ability to interact with customers to resolve concerns.
• Excellent attention to detail and customer focus
• Capable of managing all the daily departmental activities with attention to detail, including the timely collection of receivables.
• Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
• Thorough knowledge and understanding of collections, transactions, and processes.

Desired Requirements:

• Associate degree or continued college work
• Proficiency with Microsoft Office, such as Teams, Outlook, Excel, and Word.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
• Required to exert physical effort in handling objects more or less than 30 pounds rarely.
• This position requires on-site presence at our Enfield, CT location; remote work arrangements are unavailable for this role.

Our Story

USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.

From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.

Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.

Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.

USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.