Customer Service Representative

Dist Ctr Assoc - DFDC - Part TimeWork Location Type: Onsite About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit This position is hourly. Pay starts at $20.65/hour with three raises in 12 months bringing your pay to $21.85/hour. + $1/hour for powered industrial equipment (PIE) operators** $1/hour for working overnight shiftRewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.Position Details The Distribution Center Associate performs warehouse responsibilities and functions to support inventory integrity, order processing – picking, packing, staging, shipping, general maintenance and housekeeping responsibilities to guarantee a safe and clean work environment. Ensure compliance with safety requirements by performing inspections and maintenance. You will report directly to a DC Supervisor or Process Manager and have regular interaction with other DC Associates.Work Location: 201 Freedom Drive, Roanoke, TX 76262 Shifts: Night shift: Monday - Friday: 8:00 pm - 2:00 am Morning Shift: Monday - Friday: 12:00pm/1:00pm/2:00pm start time - until finish / end of shiftYou Will Safely complete inbound and/or outbound warehouse tasks with strong attention to detail. For example, unloading, sorting, labeling, replenishing, auditing, picking and packing products Ensure products are shipped correctly to exceed customers' expectations for quality and delivery speed Meet safety, quality, productivity, behavior, attendance, and overtime requirements as needed Operate computerized scanning equipment and maintain a clean, safe, and organized work environment in compliance with OSHA and Hazardous Material requirements Perform other tasks as directed by leadershipYou Have Comfort working on your feet with exposure to heat, cold, noise, and dust while working around moving equipment and elevated stations At least 18 years of age Ability to frequently lift, slide and lower packages up to 75 pounds Ability to receive feedback and work well in a team environment Ability to pass a pre-employment drug screen and background check. **For PIE operators: ability to operate warehouse vehicles, material handling equipment and powered industrial equipment, including Crown, Pacer, Reach Truck, Order Picker, Barrett, Turret Truck and Forklift Preferred Qualifications 18+ months previous warehouse, retail, or customer service experience in fast-paced environments Strong knowledge of warehouse operations Great attention to detail, quality, and safetyWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.