RCM Operations Specialist

Job Description

RCM Operations Specialist

Department: Revenue Cycle Management (RCM)

Reports To: Head of RCM

Employment Type: Full-time, salaried

Location: Remote

About UrgentIQ

UrgentIQ is a scaling healthcare technology startup serving same-day care. Our AI-native platform modernizes clinical, operational, and financial workflows for urgent care and adjacent settings. We aim to be a partner, not a vendor: we put long-term relationships ahead of short-term wins and operate with transparency and integrity, even when the answer is “no.”

Role Overview

The RCM Operations Specialist owns the revenue cycle performance of a dedicated book of 5–8 client accounts, primarily urgent care practices. Each client gets one accountable person who knows their numbers, understands their business, and catches problems before they grow.

Most day-to-day work, including charge entry, coding, payment posting, and patient statements, runs through our AI-native, agentic workflows. You validate that work is moving correctly, resolve exceptions, step in hands-on when needed, and direct the supplemental resources assigned to your accounts.

Success is measured by account financial performance and client retention. This is an ownership role, not a management-only position.

What You’ll Own

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• Account health: financial performance, operational stability, and client satisfaction across 5–8 clients
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• Workflow oversight: validating that charges, coding, posting, and statements flow accurately and on time; monitoring queues, exceptions, and holds; and flagging patterns that need a rule or configuration change
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• Resource direction: setting daily and weekly AR and denial priorities by dollar value, aging, and timely filing risk; reviewing quality and productivity; and escalating staffing concerns
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• Denials and AR: analyzing denial trends by payer and CARC/RARC, driving root-cause fixes, and working aged AR to resolution
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• Hands-on execution: complex denials, appeals, payer calls, and escalations as needed
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• Client communication: serving as primary contact, leading performance reviews, and explaining trends in plain language
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• Reporting: tracking account KPIs and bringing recommendations, not just data
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• Implementation: partnering with the RCM Systems Specialist so new clients go live cleanly and hand off into steady state
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How You’ll Partner

Head of RCM: Give early visibility into account risk, trends, and resourcing needs, and align on escalations and client decisions.

RCM Systems Specialist: Shape configuration during implementation and take ownership at go-live with full context.

Product & Engineering: Surface recurring issues and automation gaps, and help validate fixes in live client environments.

Clients: Act as a trusted advisor, give honest performance updates, and help clients act on what they control, such as front-desk collection, documentation, and eligibility.

What Success Looks Like (12 Months)

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• Accounts meet or exceed targets for days in AR, AR over 90 days, first-pass rate, denial rate, and net collection rate
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• Clients stay and see UrgentIQ as a partner that tells them the truth
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• Denial trends are caught early and fixed at the root
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• New accounts reach steady-state performance on a predictable timeline
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• Leadership has early visibility into account health, with no surprises
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What You Bring

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• 5+ years of hands-on RCM experience, ideally in urgent care, emergency medicine, or another high-volume ambulatory setting
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• Strong knowledge of claim submission, payer rules, CPT/HCPCS, ICD-10-CM, modifiers, 835 remittance, and CARC/RARC denial analysis
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• 3+ years of client or account ownership, with accountability for outcomes and relationships
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• Experience directing others, including outsourced resources, and holding them accountable for quality and throughput
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• Comfort validating system output in a highly automated environment
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• Strong analytical skills, with the ability to turn AR and denial data into clear actions
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• Clear written and verbal communication, including delivering difficult news honestly
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• Self-directed and organized, comfortable building process in a remote startup
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• Flexibility when client needs require work outside normal business hours
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• Coding certification (CPC, CCS, etc.) or provider contracting and credentialing is a plus
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Our Customer Commitment

We are a customer-first organization that values trust, transparency, and long-term relationships. We do not default to “yes,” but we always default to honesty, collaboration, and support, and we expect every team member to uphold that standard.

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• We are an Equal Opportunity Employer.
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