Human Resources Operations Specialist

Job Description

About Rate:

Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.

Pay Range: $50,000-$55,000 annually

Summary:

The Human Resources Operations Specialist plays a critical role in delivering a seamless and positive onboarding experience for new hire candidates through efficient, accurate, and customer-focused support. This role partners closely with candidates, Talent Acquisition, HR Business Partners, hiring managers, and cross-functional teams to ensure hiring and onboarding processes are executed with consistency, compliance, and a high level of service. Operating in a fast-paced, high-volume environment, the position requires strong attention to detail, exceptional organizational skills, and a proactive approach to identifying opportunities that enhance operational efficiency and elevate the overall new hire experience.

Key Responsibilities:

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• Manage end-to-end onboarding processes, ensuring a seamless transition from candidate to employee.
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• Process new hires through the HRIS and prepare all hiring-related documentation, communications, and notifications.
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• Coordinate and communicate candidate status, onboarding progress, and critical hiring updates with recruiters, hiring managers, and HR Operations partners to ensure a seamless hiring experience.
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• Coordinate employment offers in partnership with Talent Acquisition and hiring managers.
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• Initiate, monitor, and review pre-employment screenings, including background checks, escalating issues when appropriate.
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• Ensure timely and compliant completion of I-9 and employment eligibility verification requirements.
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• Ensure integrity and accuracy of employee data within HR systems, including Workday and other HR technologies.
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• Create, maintain, and audit new hire personnel files and onboarding documentation to ensure accuracy, completeness, and compliance with company policies and regulatory requirements.
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• Assists with administrative tasks and other duties as assigned.
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Competencies:

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• Demonstrates a service-first mindset and commitment to delivering an exceptional employee and candidate experience.
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• Builds trust and credibility through responsiveness, professionalism, and follow-through.
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• Excellent verbal, written, and interpersonal communication skills.
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• Effectively collaborates across teams and organizational levels.
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• Exceptional organizational skills and attention to detail.
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• Maintains accuracy while managing multiple priorities and deadlines.
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• Exercises discretion and professionalism when handling sensitive and confidential information.
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• Applies sound judgment and escalates issues appropriately.
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• Identifies process inefficiencies and recommends practical solutions.
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• Demonstrates initiative and adaptability in a changing environment.
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• Prioritizes work effectively and thrives in a fast-paced, evolving environment.
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Experience/Education:

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• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience will be considered.
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• 1-3 years of Human Resources, HR Operations, HR Coordinator, or related experience preferred.
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• Prior experience working within the mortgage, financial services, or lending industry is highly preferred.
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• Working knowledge of human resources principles, practices, and employment regulations.
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• Experience working with HRIS platforms; Workday experience strongly preferred.
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• Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
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• Experience supporting high-volume, fast-paced environments with competing priorities and deadlines.
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Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Applications are being accepted on an ongoing basis.