Service Staff

Job Description

Job Description

Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.

Job Title : Service Staff

Reports to: Food & Beverage Director

Status: Non-Exempt

Job Type: Full-time, seasonal

Pay Rate: The rate of pay listed on job boards are auto-generated numbers.

Mountaintop’s actual rate of pay will be determined during the hiring process.

Position Summary: The Service Staff is to effectively serve food and beverages to members and their guests in a friendly, courteous, timely manner and to adhere to Mountaintop Golf & Lake Club standards and assist with club event execution.

Essential Duties and Responsibilities include the following as well as other duties and responsibilities that may be assigned.

• Ensure that all members and their guests are greeted promptly upon arrival in the dining room.
• Ensure that all amenities are in order and ready to be presented to our members and guests and maintain this standard throughout the day.
• Must have complete knowledge of all menu items including the preparation of those items.
• Ensure proper set-up and maintenance of the service station, tables, common areas throughout the dining room, outside patios, and the club house.
• Maintain par levels in the service station to include polished silverware, polished glassware, ashtrays, straws, folded napkins, sugars, iced tea, lemonade, and fresh coffee.
• Knowledge and adherence to all uniform and grooming requirements be professional in both appearance and manner at all times.
• Knowledge and adherence to all schedules, staff privileges, policies, and mandatory staff meetings.
• Comply with county health requirements.
• Polite and courteous telephone conduct as it is a direct reflection of the club and should always be handled with the highest degree of professionalism.
• Establish and maintain effective channels of communication with the members, supervisors, managers, co-workers, guests, vendors, and all other business contacts.
• Use equipment and materials in a safe and acceptable manner; follow common sense safety in all job activities.
• Conduct oneself in a manner reflecting credit to the Club and encourage others to do the same.
• Complete assignments on or ahead of schedule.
• Interpret, learn, and respond to instructions for new situations, procedures, or methods.
• Show daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods, and other authorized absences from work.
• Effectively present information and respond to questions from members, guests, employees, and managers.
• Must be even tempered and team spirited.
• A good sense of humor is desirable.
• Run food, maintain, and bus tables to Mountaintop dining room standards.
• Clean and maintain fireplaces and heaters throughout shift.
• Clean and maintain trays and server station.
• Banquet set-up and breakdown.
• Polish silverware and glassware.
• Work various hours, holidays, weekends, and long hours on feet.

Qualifications:

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.

Education and Experience:

• Must be at least 18 years of age in order to serve alcoholic beverages.
• Previous experience as a server preferred.
• High School diploma or equivalent.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.