Key Accounts Manager

Job Description

Job Description

Position SummaryThe Key Accounts Manager is responsible for supporting designated corporate accounts that have intricate operational needs, ensuring effective cross-departmental project management. Additionally, they are tasked with supporting the cultivation of a long-term, mutually beneficial, and trustworthy relationship with their account.This position does not have supervisory responsibilities.Essential Duties and ResponsibilitiesCollaborate cross functionally across Operation Warm departments (Partnerships, Marketing, Programs, Customer Service, Accounting, Operations) to ensure seamless program execution and drive partner satisfaction and growthUse project management tool to manage project tasks and meeting agendasManage Partner communication utilizing approved communication, project management tools, and templatesAct as knowledge point and remain abreast of all current partner and team activitiesEnsure that all required data is captured in Salesforce. Accurately and fully maintain all relevant partner records in SalesforceMaintain reports for internal and external use that accurately track data captured, and identify exceptions, data errors or omissionsTrain partners to access and utilize reports and tools on custom partner portal and answer partner questions as neededCreate and deliver formal and informal presentations in small and large environments (both in-person and virtual)  Provide regular account updates to Director of Key Accounts on all partner KPIsWork with assigned partner to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunitiesWork harmoniously with all Operation Warm departments to exceed personal and organizational goalsAttend (occasionally lead) and participate in Operation Warm in-person eventsContribute to annual planning efforts and strategy development as requested by managerOther duties, as assignedBasic Job Qualifications BA or BS undergraduate degree1-3 years project or account management (donor/client facing) experienceOther QualificationsStrong organizational skills, with a focus on attention to detail and accuracyProject management experience, with the ability to juggle multiple priorities and meet deadlinesDemonstrated proficiency in CRM or project management systems (e.g., Salesforce, DonorPerfect, Asana) Analytical skills with the ability to interpret data and develop data-driven strategiesExperience working with nonprofit organizations Highly proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, OneNote) Ability to think strategically and follow through tactically with a strong sense of accountability.Proven ability to build and maintain strong relationships with diverse stakeholdersExcellent communication skills, both written and verbal, with a demonstrated ability to articulate stories and complex ideas clearlyStrong grasp of sales conceptsExperience in preparing and presenting to an audienceUnwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation WarmSpanish language proficiency a bonus/is preferredThis position requires some travel.*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire