Client Service Representative

Client Service Representative We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission statement – your pet’s health is our top priority and excellent service is our goal – is very serious. With every opportunity, we aim to exceed each pet owner’s expectations. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice by building and maintaining each customer’s trust and confidence in our abilities. Responsibilities Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. Compensation & Benefits We offer competitive compensation and a comprehensive benefits package for eligible employees, including: Medical, dental and vision coverage Paid vacation and sick days 401(k) plan Generous employee pet discounts Equal Opportunity Employment We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at #J-18808-Ljbffr