Customer Service Representative

Job Description: Customer Service Representative at Common Companion Vet Co.Position Overview:As a Customer Service Representative, you will be the first point of contact for clients at Common Companion Vet Co. Your role is crucial in creating a welcoming and efficient environment for both clients and their pets.Key Responsibilities:Client Interaction: Greet clients warmly, manage check-ins, and address inquiries with professionalism and empathy.Appointment Management: Schedule, confirm, and manage appointments, ensuring efficient use of the veterinary team’s time.Communication: Facilitate clear communication between clients and veterinary staff, relaying important information and updates.Transaction Processing: Handle payments accurately, maintain financial records, and process invoices.Record Keeping: Maintain and update client and pet records, ensuring confidentiality and accuracy.Office Support: Assist with administrative tasks, ensure the reception area is tidy, and manage inventory of office supplies.Qualifications:Excellent communication and customer service skillsStrong organizational and multitasking abilitiesFamiliarity with veterinary software or willingness to learnCompassion for animals and their ownersHigh school diploma or equivalent; experience in a veterinary or medical setting is a plusWhy Join Us?At Common Companion Vet Co., you’ll be part of a dedicated team committed to exceptional pet care and client satisfaction. We offer a supportive work environment and opportunities for growth within the company.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. #J-18808-Ljbffr