Receptionist/Staff Support

Job Description

Job Description

Overview

Cambrian Homecare LLC is seeking a motivated, reliable, and customer-focused individual to join our growing team. As a Receptionist/Staff Support , you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations.

This role is based at our Long Beach Office, Saturday and Sunday 8:00am-6:00pm

If you meet the qualifications, we encourage you to apply.

This is not a remote position

Responsibilities

Responsibilities

Call Management & Triage

• Answer incoming calls promptly and with a professional and friendly tone
• Utilize active listening and problem-solving skills to identify caller needs
• Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
• Provide basic support and information based on general knowledge of all internal departments
• Serve as the first point of contact and communication bridge between callers and company departments

Customer Experience and Support

• Deliver excellent customer service by demonstrating professionalism, empathy, and patience
• Resolve basic questions or concerns when possible, ensuring positive caller experience
• Ensure all visitors feel respected and valued

Documentation & Communication

• Document caller inquiries and interactions
• Maintain clear and organized communication with internal departments to support seamless service delivery
• Escalate urgent or complex issues to the appropriate department quickly and efficiently

Qualifications

Qualifications

• High School Diploma or equivalent
• Effective verbal and written communication
• Ability to handle a fast-paced environment
• Capable of managing a high volume of calls
• Fluency in both English and Spanish

Requirements

• 18+ years of age or older
• Eligible for employment in the United States
• Ability to pass a background and reference check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.