Global Product Support (GPS) Engineer II

Key Responsibilities Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test. Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed. Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals). Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required. Collect process and qualification data to create product Best Known Methods (BKMs). Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping. Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills Explains difficult or sensitive information; works to build consensus. Time Type Full time Employee Type Assignee / Regular Travel Yes, 25% of the Time Relocation Eligible Yes Compensation Salary: $100,000.00 - $136,500.00 Location: Santa Clara, CA Benefits In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. Equal Opportunity Employer Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Accessibility and Accommodation In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr Dormont Manufacturing Company