Client Services Associate

Job Description

Job Description

Crestfield Talent is seeking a professional Client Services Associate to support customers and assist with day-to-day account communication. This full-time position is suited for someone who is organized, responsive, and comfortable helping customers while coordinating with internal teams.

The role combines customer service, account support, and routine business administration in a professional work environment.

Responsibilities

• Respond to customer questions by phone and email

• Assist clients with general account and service requests

• Maintain accurate customer information and interaction notes

• Follow up on outstanding requests and service issues

• Coordinate customer needs with appropriate internal departments

• Assist with scheduling and account-related documentation

• Provide timely updates to customers regarding open requests

• Help maintain an organized and professional customer experience

Qualifications

• Strong verbal and written communication skills

• Customer-focused and professional approach

• Good organization and attention to detail

• Comfortable using computers and standard business software

• Ability to prioritize multiple requests

• Previous customer service, sales support, or office experience is preferred

Skills

Customer Service • Client Relations • Account Support • CRM • Phone Support • Email Communication • Scheduling • Problem Solving • Customer Communication • Organization • Time Management

Position Highlights

• Full-time schedule

• Paid training and onboarding

• Professional business environment

• Customer and account support experience

• Opportunities for advancement