Program Coordinator

Lead participant onboarding, orientation, training, and enrollment paperwork Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems Serve as a subject matter expert on state program rules, regulations, and internal policies Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up Manage program communication and administrative systems Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction Requirements 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred Experience with or knowledge of State programs Ability to pass Department of Human Services background check Valid Driver’s License and Valid Car Insurance Ability to drive, as needed, to meet the needs of the Program Coordinator role Applicant must be located in the state of South Carolina Core Competencies Demonstrates expertise in participant onboarding, training, and customer support while ensuring compliance with state program regulations. Proficient in managing communication and administrative systems to enhance operational efficiency and participant satisfaction. Highest-signal resume keywords Participant Onboarding Customer Support State Program Knowledge Electronic Visit Verification (EVV) Communication Management Hard Skills Program Monitoring Documentation Management Issue Resolution Administrative Systems Management Training Coordination Soft Skills Interpersonal Communication Problem-Solving Customer Service Team Collaboration Conflict Resolution Certifications & Qualifications Valid Driver’s License Valid Car Insurance Industry Keywords Human Services Social Work Psychology Sociology Department of Human Services #J-18808-Ljbffr Jobtailor