Contract Servicing Associate

Description

Who we are:

Vista Title & Escrow, LLC, is a locally owned and operated title company committed to offering unparalleled customer experience. Headquarters in downtown Spokane, WA, with branches in North Spokane and Colville (operating as Stevens County Title & Escrow ).

We are a team of professionals that truly care about our team members, customers, and community. Here at Vista, we take our commitment to providing unparalleled customer experience to every customer seriously, customizing every transaction according to the needs and dynamics of the parties involved. We are thriving and growing in the title and escrow industry for our region and welcome like-minded applicants to consider joining us here at Team Vista.

Job Summary

A successful Contract Servicing Associate will acclimate well to the efficient, fast-paced, professional, and caring work environment and join our mission to provide unparalleled customer experience to our customers and colleagues. This entry-level role supports the daily operations of the Contract Servicing Department and focuses on key tasks such as new account setup, payment processing, customer communications, and account closure. This position requires excellent customer service skills, meticulous handling of payments and report preparations, and thorough attention to detail. Other responsibilities include (but are not limited to):

Key Responsibilities

• Support the Contract Servicing Manager and department in all servicing functions
• Handle customer inquiries via phone, email, and written correspondence with professionalism and courtesy
• Resolve routine customer questions and issues using sound judgment
• Perform accurate and timely data entry for account setup and maintenance
• Process payments, deposits, and account closures in accordance with company procedures
• Assist in maintaining escrow account records and servicing documents
• Support the monitoring and processing of property taxes, insurance premiums, and other account-related expenses as directed
• Assist with routine auditing and account balancing tasks to ensure data integrity
• Assist in daily and monthly bank reconciliations
• Contribute to marketing and business development efforts by participating in client outreach and maintaining positive relationships
• Provide support and coverage for team members during absences or peak workloads
• Maintain confidentiality of sensitive client and transactional information
• Help identify opportunities to improve procedures and customer experience
• Collaborate with internal departments and external parties to facilitate seamless service
• Assist in monthly, quarterly, and year-end reporting
• Participate in ongoing training and development initiatives
• Perform other duties as assigned

Job Type

Full-time, hourly, non-exempt. This is a 40-hour per week position, days and hours are Monday – Friday, 8am – 5pm, located at 280 S. Oak Street, Colville, WA 99114.

Pay & Benefits

• $22-25 per hour
• Medical, Dental, Vision, Life, and LTD insurance (including company contributions)
• Health Savings Account option
• 401(k) (including company contribution)
• Flexible Spending Account programs for medical and dependent care
• Company paid holidays
• Generous time off for vacation, sick and bereavement

Equal Employment and Nondiscrimination

At Vista Title & Escrow, we are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Requirements

Required Knowledge/Skills/Abilities

• Commitment to Vista’s mission of unparalleled customer experience
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Meticulous attention to detail and a high degree of accuracy in data handling
• Excellent organizational and time management skills; ability to multitask effectively
• Ability to work in a high-volume environment and meet deadlines
• Demonstrated ability to maintain confidentiality and handle sensitive data with integrity
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal servicing platforms
• Cleared background and credit check required

Education and Experience

• High school diploma or equivalent required
• Experience in banking, loan servicing, title and escrow, or accounting is strongly preferred
• Willingness to participate in industry training and pursue professional development opportunities

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Company Core Values

At Vista Title & Escrow, our team members are expected to reflect our core values in all internal and external interactions:

• Care – Invest in the success of our people, clients, and communities
• Clarity – Communicate clearly and transparently to ensure understanding and trust
• Cultivation – Nurture and develop skills, relationships, and business practices