IT Support Specialist

Overview We are searching for an experienced, detail-oriented, and customer service focused IT Support Specialist to join our Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) at Penn State. The PLM CAD Tools Team works in collaboration with ARL Research Offices to support the management of research and engineering data via Siemens Teamcenter and a suite of engineering design tools. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. Responsibilities Provide technical support to users for CAD software packages and Siemens Teamcenter PLM Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary Participate in maintenance, implementation, troubleshooting, and support for applications and servers Provide appropriate access to applications, systems, and data Provide guidance and inform of policies/procedures to users, including training as necessary Implement security policies and protocols Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation Contribute to documentation of incidents, internal processes/procedures, and training manuals Assist in tracking and maintaining hardware and software inventory; interact with vendors May supervise a growing staff, including hiring, development, and performance management Required skills/experience Oracle databases and application servers (e.g., Apache Tomcat) Helpdesk ticketing systems (e.g., Atlassian Jira) Strong analytical skills to achieve results when diagnosing and resolving technical issues Successful experience following established protocols and security procedures Success in environments where various forms of communication and organizational skills were crucial to be effective Preferred skills/experience Associate’s degree in computer or specialized technology CAD tools and PLM systems (e.g., Siemens Teamcenter) VMWare and virtual machine management Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required Your working location will be fully on-site, located in State College, PA. However, options may exist for hybrid on-site/work from home dependent upon research needs. Questions related to flexible work should be directed to the hiring manager during the interview process. Minimum education, work experience & required certifications If filled as IT Support Specialist - Senior Support, this position requires: Associate Degree; 4+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None. If filled as IT Support Specialist - Intermediate Support, this position requires: GED or High School; 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None. ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC). FOR FURTHER INFORMATION on ARL, visit our web site at Background checks/clearances Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen. Salary & benefits The salary range for this position, including all possible grades, is $46,400.00 - $74,000.00. The proposed salary range may be impacted by geographic differential. Salary Structure information is available on Penn State's salary structure. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. Campus security statistics Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO is the law Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines #J-18808-Ljbffr