Collections Specialist

Job Description

Job Description

Build your best future with the Easy Ice team- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

The Collection Specialist is responsible for creating invoices and credit memos and issuing them to customers by all necessary means. This includes ensuring efficient, timely, and accurate payment of accounts, and updating customer files. Additional responsibilities include collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

• Maintain up-to-date billing system
• Generate and send out invoices
• Follow up on, collect and allocate payments
• Carry out billing, collection and reporting activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Generate age analysis
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash etc.
• Process credit card payments
• Prepare bank deposits
• Investigate and resolve customer queries
• Process adjustments
• Develop a recovery system and initiate collection efforts
• Communicate with customers via phone, email, mail or personally
• Collect data and prepare monthly metrics
• Bi-weekly meetings with branch managers
• Evaluating customer base and communicating results to branch managers

Education: High school diploma or GED required; college coursework/degree preferred, bi-lingual (Spanish- Preferred)

Experience:

• 2+ years of relevant work experience
• Knowledge of general accounting principles, bookkeeping procedures and accounts receivable
• Demonstrated track record of interacting and working effectively with others
• Working knowledge of various computer programs including Microsoft Office with an emphasis in Excel

Other Desired Skills:

• Strong ability to work independently with minimal supervision; as well as a strong team player that works well in a collaborative environment
• Deal well with uncertainty and time pressures
• Good problem solving skills, detail-oriented, and ability to follow through to conclusion
• Excellent organizational skills

WORK ENVIRONMENT:

• Work primarily in a climate controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.