On-Call Guest and Events Services Associate

Job Description

Job Description

POSITION: On-Call Guest and Events Services Associate

REPORTS TO: Guest and Events Services Manager

STATUS: On-Call

JOB CLASSIFICATION: Associate I

UNION ELIGIBLE: No

WORK ARRANGEMENT: 100% onsite

LOCATION : Enchanted Hills Camp (Napa)

SALARY RANGE: $23.33/hr - $30.55/hr

APPLICATION DEADLINE: Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

LightHouse Values 

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

ABOUT ENCHANTED HILLS CAMP

Enchanted Hills Camp is a 311-acre camp, retreat, and event property operated by LightHouse for the Blind and Visually Impaired. The property is located on the wooded slopes of Mount Veeder, approximately 10 miles west of Napa, California.

Since 1950, Enchanted Hills Camp has provided valuable opportunities for accessible recreation in a fun and challenging environment. The camp serves blind and low-vision children, teens, adults, and seniors, as well as DeafBlind individuals and families of blind and low-vision people.

In addition to its mission-based summer camp programs, the property operates as a retreat and event venue, hosting corporate meetings, week-long private camps, weddings, wellness and social retreats, and other special events. Revenue and fundraising connected to these activities help support the mission and programming of Enchanted Hills Summer Camp.

Surrounded by wooded terrain, native wildlife, mountain views, and approximately five miles of onsite trails, Enchanted Hills Camp offers a peaceful and welcoming setting in Napa Valley.

Although LightHouse is headquartered in downtown San Francisco, this position is based entirely at Enchanted Hills Camp in Napa and does not report to the San Francisco office.

OVERVIEW

LightHouse for the Blind and Visually Impaired looking for an On-Call Guest and Event Services Associate to support our Enchanted Hills Napa property and to fill a valued role in our growing organization. 

QUALIFICATIONS:

• Possess class C driver’s license, class B is a plus
• Ability to drive, or willingness to learn to drive, multiple types of vehicles, including golf carts, vans, trams, ATVs, and SUVs. Possess or willing to obtain Serve Safe food handlers and responsible beverage service training certification
• Minimum 1 year experience in a guest-facing role in hospitality, banquets or special events
• Excellent written and verbal communication skills
• Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines
• Versatility, adaptability, and an enthusiastic willingness to work with changing priorities
• Comfortable using Microsoft Outlook, Teams, Professional Communication Radio
• Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors
• Professional appearance, work ethics and demeanor
• Event planning experience is a plus
• Interest in working for a nonprofit mission
• Ability to work on weekends
• Ability to work overnight as needed for coverage is a plus
• Ability to work independently in a guest facing hospitality role
• High level of professionalism
• Attention to detail

JOB RESPONSIBILITIES:

• Greeting, checking in and assisting visitors, ensuring a welcoming environment
• Support event execution, including room setups, and logistics
• Provide on-site transportation for guests and equipment utilizing several different vehicles 
• Manage event-related items (food, rentals, room set ups)
• Coordinate with vendors and staff for smooth operations
• Oversee guest check-in/check-out and room inspections
• Keep the welcome area clean, organized, and stocked with supplies
• Build positive relationships with guests and staff, collecting feedback
• Be knowledgeable about emergency procedures
• Respond quickly to medical, security, or disaster situations, contacting the necessary authorities
• Ability to perform other related duties as assigned

EXPECTATIONS FOR SUCCESS IN THIS ROLE:

• High level of attention to detail
• Sense of urgency
• Welcoming demeanor with all guests
• Ability to work independently
• Ability to lift 50 lbs
• Previous banquet or events experience
• Comfortable driving larger vehicles
• Support in the planning, creation and execution of a variety of guest experiences
• Create a clean and welcoming environment in the Welcome Pavilion
• Conduct pre-arrival inspection of all cabins and event spaces

PHYSICAL REQUIREMENTS:

• Operate standard office equipment
• Ability to lift 50 lbs
• Manage physical activities such as standing, bending, stooping, stretching, exposure to sun, heat, cold, rain and varying environmental conditions
• Walking, hiking and standing on your feet for long periods of time
• Ability to travel and work at offsite location(s) in the Greater Bay Area, as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause (“employment at will”).