Server - Il Giardino Creperie

Job Description

Job Description

Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations? Il Giardino Creperie at Mr. C Coconut Grove is looking to hire a Server who constantly attends to customers’ needs in a friendly, welcoming way while taking and delivering their orders quickly and accurately with excellent customer service.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS A SERVER

We are looking for a competent Restaurant Server to take and deliver orders. You’ll be the face of our restaurant and responsible for our customers’ experiences.

Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus, and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.

Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous, and efficient service to all guests with making eye contact, smiling, and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.  
• Listen and respond to inquiries using a positive, clear speaking voice. 
• Maintain extensive knowledge of the menu and offer suggestions of dishes in accordance to the guests’ preferences.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.      
• Maintain a clean dining room area.
• Anticipate and service the guests’ needs before requests are made.
• Follow proper time and attendance and uniform procedures.
• Able to ascertain a guest’s satisfaction and handle any problems which may arise and inform a Manager of the problem and how it was resolved.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities.  Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond quickly and properly in any restaurant emergency situation.
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
• Maintain cleanliness in all areas of the dining room.
• The ability to perform other tasks or projects as assigned by Cipriani Management.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Able to speak, read, write, and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Able to learn and perform all essential job functions accurately and safely.
• Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
• Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
• Auditory and visual abilities to observe and detect signs of emergency situations.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors.  Temperature is moderated and controlled by facility environmental systems.
• Able to stand and exert well-paced mobility for an extended period of time.
• Able to lift up to 25lbs. and on a regular and continuing basis.
• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.
• Manual dexterity required to use and operate all necessary equipment.
• Verbal, auditory and visual interactions occur continuously in the process of communicating with guests, supervisors and other employees.

QUALIFICATION STANDARDS:

Education:  High school or equivalent education preferred.

Experience Required:  Minimum one year serving experience required.

Licenses or Certificates:  Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming:  All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by Supervisors as deemed appropriate.  Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an “at-will” employer.

READY TO JOIN OUR TEAM? 

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Equal Employment Opportunity 

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