Lead Technical Program Manager, Consumer Banking

Salary: $61,000 - 101,000 per year Requirements:

• 8+ years of experience, or equivalent expertise, in technical program management leading complex technology initiatives in large organizations
• Strong stakeholder management skills and the ability to influence decisions across engineering, product, and business leadership
• Ability to reason independently with senior engineers about system behavior, production issues, and reliability and scalability trade-offs
• Proven experience managing dependencies, risks, and delivery in fast-paced agile environments
• Data-driven approach, including defining metrics and OKRs, measuring impact, and driving continuous improvement
• Technical fluency in modern engineering practices, including CI/CD, SDLC, release engineering, observability, and incident management
• Experience using enterprise-authorized AI capabilities in the work environment to support program management workflows, with sound validation practices and awareness of data sensitivity
• Ability to review and validate AI-assisted plans, risks, and recommendations, escalate when uncertain, and follow data-handling expectations
• Preferred: Experience partnering with senior engineering and business leaders to encourage adoption of new capabilities and demonstrate measurable results
• Preferred: Experience applying AI or automation to reduce engineering toil and improve delivery efficiency, such as through test automation, release validation, incident triage, or developer self-service

• Develop and deliver program plans covering scope, milestones, dependencies, resources, and timelines for ET&P capabilities
• Partner with engineering and product teams to establish requirements, success metrics or OKRs, and roadmaps aligned with business and developer outcomes
• Identify and mitigate risks, resolve roadblocks proactively, and put contingency plans in place
• Coordinate execution across engineering, product, architecture, cybersecurity, and operations to achieve integrated outcomes
• Establish and maintain program processes for intake, prioritization, dependency management, release planning, status reporting, and governance
• Promote agile practices and continuous improvement across teams
• Lead programs to deliver and improve CI/CD and release capabilities, defining requirements, managing roadmaps and dependencies, and tracking outcomes with engineering teams
• Use data, including active usage, DORA metrics, incident trends, and lead time, to improve adoption and productivity
• Use enterprise-authorized AI capabilities to accelerate program planning and risk synthesis, validate outputs, and handle data according to sensitivity requirements
• Encourage reuse-first, AI-assisted program governance and reporting, with human review and alignment to delivery standards

• AI
• CI/CD
• Incident Management
• Support

More:

We are collaborating with hackajob to connect professionals with J.P. Morgan for this Lead Technical Program Manager role on our Consumer and Community Banking (CCB) Engineering Tools & Productivity (ET&P) team. Our ET&P team supports 16,000 CCB engineers by simplifying and improving their work. Chase is a financial services firm serving households, small businesses, nonprofits, and cities, and our CCB division offers services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We provide competitive total rewards, with compensation based on role, experience, skills, and location; eligible roles may also include incentive compensation. Benefits, subject to eligibility, include health care, wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion, are an equal opportunity employer, and provide reasonable accommodations.

last updated 40 week of 2026