Patient Care Manager, Hospice RN

Job Description

Job Description

Patient Care Manager

White Bear Lake, MN (Local travel throughout the Minneapolis–St. Paul metro area)

Full-Time | Salaried Leadership Role | $117,000

Lead Hospice Care with Purpose and Impact

Suite Living Hospice Care is seeking an experienced and compassionate hospice RN leader to join our growing team as Director of Clinical Services (DCS).

This is an opportunity to lead a collaborative hospice team while remaining meaningfully connected to patient care. Unlike larger healthcare systems, our leaders have the ability to directly influence clinical quality, team culture, operational improvements, and patient outcomes without layers of corporate bureaucracy.

We are looking for a hospice leader who is passionate about supporting clinicians, driving quality care, mentoring teams, and building strong relationships with patients and families throughout the Twin Cities metro.

Why Nurses Choose Suite Living Hospice Care

• Leadership role with direct impact on clinical operations and care quality
• Smaller, collaborative team environment
• Opportunity to help shape and grow a mission-driven hospice program
• Ability to stay connected to patient care through a small clinical caseload
• Supportive leadership team focused on quality, teamwork, and compassion
• Competitive salary and leadership growth opportunity

Position Overview

The Director of Clinical Services oversees day-to-day clinical operations for our hospice program, ensuring the delivery of high-quality, compliant, patient-centered care.

This role provides leadership and support to hospice clinicians while partnering closely with operations and executive leadership on strategic growth, quality initiatives, compliance, staffing, and patient care outcomes.

The DCS maintains a small hospice caseload (approximately 4–5 patients) to remain actively engaged with patients, families, and frontline team needs.

Key Responsibilities

Clinical Leadership & Team Support:

• Lead, coach, and support a team of hospice RNs and CNAs
• Serve as a clinical resource for symptom management, complex care planning, and end-of-life care decisions
• Foster a positive team culture focused on compassion, accountability, collaboration, and excellence
• Participate in an on-call leadership rotation (approximately 5 days per month)
• Maintain a small patient caseload to stay connected to clinical care

Quality & Regulatory Oversight:

• Ensure compliance with Medicare hospice Conditions of Participation and all state and federal regulations
• Lead quality assurance, infection control, and QAPI initiatives
• Support survey readiness activities and plans of correction as needed
• Conduct chart audits and clinical documentation review to ensure quality and compliance

Interdisciplinary Collaboration:

• Lead bi-weekly Interdisciplinary Group (IDG) meetings
• Collaborate with physicians, intake staff, social workers, chaplains, and leadership to support coordinated patient care
• Partner with leadership on clinical operations, staffing, and process improvement initiatives

Staff Development & Operational Leadership:

• Support hiring, onboarding, training, and mentorship of clinical staff
• Provide ongoing coaching, competency validation, and performance management
• Assist with operational oversight related to clinical supplies, DME, pharmacy coordination, and resource management
• Contribute to policy development and organizational growth initiatives

Qualifications

Required:

• Active Minnesota Registered Nurse (RN) license in good standing
• Minimum 3 years of hospice experience
• Minimum 2 years of hospice leadership, supervisory, or management experience
• Strong knowledge of hospice regulations, interdisciplinary care, and end-of-life best practices
• Excellent leadership, communication, organizational, and problem-solving skills
• Current CPR certification
• Valid driver's license, reliable transportation, and auto insurance

Preferred:

• Experience with QAPI, infection control, and regulatory surveys
• Experience leading teams in a growing hospice environment
• EMR/documentation system experience

About Suite Living Hospice Care

At Suite Living Hospice Care, we believe exceptional hospice care begins with strong clinical leadership and compassionate teams. Our mission is to provide patient-centered end-of-life care that supports dignity, comfort, and connection for every patient and family we serve.

We are committed to building a supportive environment where hospice professionals feel valued, empowered, and connected to meaningful work every day.

If you are a hospice RN leader seeking an opportunity to make a lasting impact while helping shape a growing organization, we encourage you to apply.