Sales Associate - Roswell, GA and Buckhead, GA positions

Job Description

Job Description

Company Overview

Brown & Co. is a leading retailer specializing in luxury watches and fine jewelry, serving the discerning clientele of Atlanta, Georgia and the surrounding area. We are currently seeking a proven and effective, luxury jewelry and timepiece associate to complement our highly driven and successful family-owned business.

ROLES AND RESPONSIBILITIES 

The Brown & Company Sales Associate will make the client their primary focus. Their goal is to establish strong client relationships by listening to and anticipating client needs. They should have a passion for timepieces and fine jewelry. 

• Provide exceptional client service and build relationships to drive sales and build loyalty.
• Focus on relationship building through clienteling, sourcing new clients and building long-term relationships with existing clients. 
• Provide the highest form of a luxury experience with active listening and empathy. 
• Utilize storytelling and technical detail to present products to clients.
• Organize jewelry and timepieces in the showroom, ensuring a visibly appealing and accessible presentation for clients.
• Facilitate sales transactions with professionalism and integrity. Ensuring client satisfaction at every step.
• Ability to use CRM and other hardware and software as required.
• Complete administrative tasks as necessary to support the client.
• Assist with client repairs when required.
• Fulfill the expectations of the position by meeting KPIs and training requirements.
• If necessary, turn clients over to another team member to ensure the client receives the best possible service.
• Ensure as many clients as possible leave with a Brown Bag; Relaying our gratitude to be involved in their momentous occasion. 
• Adhere to dress code standards.
• Business-related travel as required.
• Perform all other duties as assigned.

REQUIRED QUALIFICATIONS

• 2 years of experience in luxury retail, luxury hospitality or a related field preferred.
• Commitment to uphold all partner brand expectations.
• Excellent interpersonal and communication skills. With a customer-centric mindset.
• Ability to thrive in a fast-paced entrepreneurial environment with a passion for continuous learning and improvement.
• Ability to work cross-functionally with different teams.
• Highly organized with the ability to follow up in a timely manner.
• Flexibility to work weekends or evenings as needed to accommodate showroom hours.

QUALITIES

• Critical thinker
• Optimistic
• Grateful
• Excellent verbal and written communication skills
• Driven sales closer
• Highly self-motivated

EDUCATIION and CERTIFICATION

• High school diploma

GENERAL REQUIREMENTS

• Must have authorization to work in the United States. 
• Required to stand for long periods of time.
• May be required to lift packages/boxes up to 25 pounds.

COMPENSATION

• Competitive salary commensurate with experience

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.