Customer Service Representative

Job Description

Job Description

Customer Service Representative
Omaha, Nebraska
Full-Time

Let’s be honest — the front office can make or break a collision shop.

When customers walk in after an accident, they’re already dealing with enough stress. The person at the front desk sets the tone. That means staying organized, communicating clearly, handling pressure professionally, and helping keep the entire repair process moving.

Kaizen Collision Center is looking for a Customer Service Representative who can help keep a busy Omaha collision repair facility running smoothly.

This is a fast-paced environment with steady work coming through Omaha, Council Bluffs, Bellevue, Papillion, La Vista, Elkhorn, Gretna, and surrounding communities. We're looking for someone dependable, professional, and able to keep things moving without constant supervision.

At Kaizen, we believe in repairing vehicles the right way. We follow OEM repair procedures, invest in our people, and focus on communication, teamwork, and customer satisfaction throughout the repair process.

Position Overview

The Customer Service Representative (CSR) is one of the most important positions in the shop. You are the first impression customers receive, the communication hub throughout the repair process, and a key part of keeping the front office organized and efficient.

This is a customer-facing role in a busy collision repair environment. You'll work directly with customers, insurance companies, rental partners, technicians, and management to help ensure repairs move smoothly from drop-off to delivery.

What You'll DoCustomer Experience

• Greet customers in person and over the phone
• Help customers understand the repair and insurance process
• Provide timely updates throughout repairs
• Deliver professional, friendly customer service
• Help create a positive experience during a stressful situation

Vehicle Intake & Documentation

• Assist with vehicle check-in and delivery
• Document vehicle damage and take photos
• Maintain accurate repair files and customer records
• Support insurance carrier and DRP documentation requirements
• Ensure paperwork is complete and organized

Administrative Support

• Collect payments and process transactions
• Update rental systems (ARMS)
• Assist with reports, scheduling, and daily paperwork
• Support accounts receivable follow-up
• Help maintain smooth front office operations
• Assist management and production staff as needed

What We're Looking For

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Professional and dependable
• Team-first attitude
• Comfortable with computers and office systems
• Ability to remain calm and productive under pressure

Requirements

• Valid driver's license
• Eligible to work in the United States
• Ability to pass a background check

Preferred (Not Required)

• Collision repair experience
• Automotive industry experience
• Previous customer service or administrative experience
• Spanish Speaker

Benefits

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Ongoing Training and Career Development
• Advancement Opportunities Within a Growing Company
• Stable Workflow and Consistent Business
• Team-Oriented Culture

Why Kaizen?

Kaizen Collision Center continues to grow because we invest in our people, our processes, and our customers. We believe in doing repairs the right way, supporting our teams, and creating long-term career opportunities for employees who want to grow.

If you take pride in helping customers, staying organized, and being part of a hardworking team, we'd like to talk with you.

Join Kaizen Collision Center and help deliver the customer experience Omaha drivers deserve.