Customer Service Representative

Job Description

Job Description

United Risk is a global property and casualty insurance underwriting and distribution platform with deep worldwide technical resources, large underwriting capacity, and an entrepreneurial spirit. A performance outlier for over three decades, United Risk is a magnet for top-tier talent and has become the global choice of top quartile insurance entrepreneurs.

We are seeking a detail‑oriented Customer Service Representative (CSR) to support our multi-line MGA operations. This role focuses on policy servicing and client support. The ideal candidate is organized, customer‑focused, and comfortable working across multiple insurance lines in a fast‑paced environment.

Requirements:

• Associate’s degree in business or equivalent experience.
• Strong customer service or administrative support experience in any industry (call center, financial services, retail leadership, hospitality, office administration, etc.).

Expectations:

• This position is fully in‑office, five days per week. Remote or hybrid work is not available.
• This role follows a structured daily schedule. Each schedule includes a one-hour unpaid lunch and requires 8 hours of work per day. Once selected, start and end times are consistent and not flexible day-to-day.  Employees work one of the following fixed schedules:
  • • 8:00 AM – 5:00 PM
    • 8:30 AM – 5:30 PM
    • 9:00 AM – 6:00 PM
• Consistent attendance and punctuality—especially during the first 30 days—are essential requirements of this role.

Our Benefits Include:

• 100% employer-paid medical, dental, and vision insurance for employees.
• 401(k) plan with 100% immediate vesting and a 4% company match.
• Paid time off (PTO) and paid holidays.

• Life, disability, critical illness and accident insurance.
• Employee Assistance Program (EAP).
• Pre-tax Flexible Spending Accounts for health, dependent care, and commuter-related expenses.
• Tuition reimbursement.
• Fitness reimbursement and various additional quality-of-life benefits.

United Risk is independently owned and operated by its practice partners and is affiliated with Applied Underwriters through its common and powerful brand identity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.